Get Loos
Sector: Servicing Portable Toilets
Location: Chesterfield
Get Loos is a Chesterfield based business covering the East Midlands and South Yorkshire.
Established in September 2021, it provides fully serviced portable toilets to the construction and events industries. There are currently six full-time employees and one part-time.
Challenges faced
As a young and fast-growing business, one of its biggest challenges has been scaling sustainably, while navigating an unstable economy, high inflation and the ripple effects of customers going out of business. To keep up with demand, Get Loos has had to continually invest in new assets, but accessing finance at the right time and at sustainable rates, has proved one of the hardest parts of the journey.
Beyond the financial hurdles, the business has also faced growing pains internally such as keeping up with enquiries, managing customers efficiently, and ensuring nothing slips through the cracks as it expands.
Adam Sinnott, co-founder, comments: “We knew we needed better systems and stronger leadership structures to match the pace of our growth, but finding the right guidance and tools wasn’t always easy.”
Solution – Support Given
Get Loos has been supported by East Midlands Chamber’s Senior Business Adviser, Peter Lawrence and the Accelerator project. Peter conducted a thorough business review to understand where the business was and its growth aspirations.
During the 1-to-1 meetings they established that Get Loos was eligible for the High Growth Accelerator project, which helps scaling businesses in Derbyshire and Nottinghamshire.
Peter provided guidance on the application process helping the business secure a high growth grant of £5,616. This has enabled Get Loos to implement a new CRM system and automation tools which have transformed the way they handle enquiries and customer relationships.
Peter also supported the business with its application for a £2,000 Growth Voucher. This funding has been used to develop a strategic management process - using an external consultant - giving the team space to step back from day-to-day operations and see the business from an aerial view. This will be a game-changer in helping Get Loos make better decisions and focus on what really drives growth.
Adam commented: “Through Peter’s support we finally found someone who genuinely took the time to understand our business, our challenges and our ambitions. Peter has been amazing, not only helping us find practical solutions but also encouraging us to think bigger and run the business with more clarity and confidence.”
Accelerator has also funded a place for Adam to attend the Chamber’s five-day Director Development programme. Adam believes this will strengthen his leadership skills and give the team valuable tools to run the business more effectively, not just for today but in the future.
Recently, Adam has also attended the Access to Finance workshop, part of the High Growth Academy series, which provided a road map to understanding and securing funding.
Impact – The Difference it’s Made
The support has had a huge impact on the business and team. Implementing the CRM system and automation tools has completely streamlined how Get Loos manage enquiries, quotes and customer follow up. This has saved the business around 15 hours a week in administration time, increased conversions and significantly reduced missed opportunities.
Business processes are now far more efficient, allowing Get Loos to handle higher volumes of work without needing to immediately expand the administration team. It has also improved communication between departments, giving it clearer visibility of the customer journey from enquiry to collection.
The investment has made Get Loos more competitive, safeguarded jobs and set it up for sustainable growth. It’s also freed up valuable time and headspace to explore its longer-term goals including acquiring other portable toilet businesses and seeking investment partners to accelerate expansion across the Midlands and beyond.
“The support from East Midlands Chamber has been transformational and Peter has been incredible. He genuinely cares and took time to understand who we are, and what we’re trying to achieve.
The High Growth Grant, Growth Voucher and training have not only improved how we run the business day-to-day, but also how we think as business owners.
We’re now more structured, more confident and more in control of our growth than ever before. I only wish we’d found this support years before.”
- Adam Sinnott, Co-founder
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