Assertiveness and Personal Effectiveness
Host: East Midlands Chamber
Cost: Free
This course will equip participants with the skills and knowledge they need to become more confident in their exchanges at work and in the wider aspects of their life.
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
What’s covered:
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Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
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Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
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Understand how to improve both self-esteem and confidence through positive thinking and actions.
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Recognise non-verbal behaviours and the signals they portray.
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Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
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Give a clear description of what assertiveness is and why it is important for effective working relationships.
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Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
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Appreciate that avoiding situations will often lead to conflict in the long run.
What outcomes will be achieved?
- Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
- Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
- Understand how to improve both self-esteem and confidence through positive thinking and actions.
- Recognise non-verbal behaviours and the signals they portray.
- Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
- Give a clear description of what assertiveness is and why it is important for effective working relationships.
- Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
- Appreciate that avoiding situations will often lead to conflict in the long run.
Eligibility:
This workshop is open to established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.
By booking onto this event you are confirming your agreement of both the Data Protection and UK Subsidy Control Statements: Data Protection Statement | UK Subsidy Control Statements
The project is funded by EMCCA’s UK Shared Prosperity Fund allocation and is delivered by East Midlands Chamber.
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